Introduction
PLEASE READ THIS DOCUMENT CAREFULLY.
This document sets out the terms of service for the BrightCX LTD (“Agently.ai”, “Company”, “we”, “us”, “our”) software platform It governs our Member Plans, Account Holders’ Team members (“Team Member”), Paused Plan members (“Paused Plan Members”), members on any other plan, and any other users of Agently.ai (collectively, the “Users”). When we refer to “You” or “Users”, we will be clear if we are referring to a particular type of member.
Because this document represents our agreement with you about your use of Agently.ai please take the time to read this document before agreeing to the terms.
If you do not agree with these Terms or you do not wish to be bound by these Terms, you must not use or access Agently.ai in any manner.
Our Terms of Use (“Terms” or “Agreement”) also includes our Privacy Policy, and any other documents referred to by those agreements, and they, as a whole, govern any and all of the access to Agently.ai
When referring to all of the places Agently.ai software platform can be found in this Agreement, we will be collectively referring to them as the “Platform”.
By using any of our tools and services, including all associated features and functionalities, websites, applications, online communities or social media groups, customer support, and user interfaces, as well as all Content and software applications associated with our Platform (“Services”), you are entering into a binding contract with BrightCX LTD.
By using the platform in any manner, you are expressly agreeing to, and give your consent to be governed by these Terms.
1. Use of Platform
1.1 Age Restrictions
You must be at least 18 years old to use the platform. We recognise the special obligation to protect personally identifiable information obtained from children aged 13 and under.
IF YOU ARE YOUNGER THAN 18 YEARS OLD, THE COMPANY REQUESTS THAT YOU NOT USE THE PLATFORM OR SUBMIT ANY PERSONALLY IDENTIFIABLE INFORMATION TO THE SITE.
By using the platform, you are telling us by your actions that you are 18 years old or older (you are representing and warranting that you are 18 years old or older). If you are under the age of 18, you may not use he platform in any manner nor may you register for an account.
1.2 Account Registration
The owner of any account (“Account Holder”) must complete the account registration process by providing us with current, complete, and accurate information as prompted by the applicable registration form. You must input an email address owned by only you and choose a password. You agree to keep your username and password confidential and to only register only once using one email address.
You agree you will not:
(i) register on behalf of another person or company;
(ii) register under the name of another person or under a fictional name or alias;
(iii) choose credentials that constitute or suggest an impersonation of any other person (real or fictitious) or entity or that you are a representative of an entity when you are not, or that is offensive;
or(iv) choose credentials for the purposes of deceiving or misleading the Company as to your true identity.
1.3 Team Member Access
Account Holders may add Team Members to their account and provide them with individual login credentials.
Team Members do not have access to our Services and Content beyond the access Account Holders provide them with.
Account Holders understand that they are wholly and completely responsible for maintaining the confidentiality of their username, password, and account. Furthermore, Account Holders are wholly and completely responsible for any and all activities that occur under their account, which includes but is not limited to Team Member activities that occur under their account.
1.4 Account Holder & Team Member Security
If we have reasonable grounds to suspect that an Account Holder or Team Member has provided false information, shared their username, password, or account with anyone else, or distributed any non-public Content to any other person, we have the right to suspend or terminate an Account Holder’s account and refuse any and all current or future Services to Account Holder, in whole or part, without refund. Any personally identifiable information Account Holder provides as part of the registration process is governed by the terms of the Company’s website Privacy Policy.
You should notify us immediately of any known or suspected unauthorised use of your email and password or any other breach of security. We will not be liable for any loss that you may incur as a result of someone else using your email, password, or account, either with or without your knowledge. You could be held liable for losses incurred by us or another party due to someone else using your email, password, or account. You may not use anyone else’s account at any time, without the permission of the account holder.
We may notify you of relevant information regarding the platform in any of the following ways:
(a) by emailing you at the contact information you provide in your account registration,
(b) by posting a notice in dashboard areas of the Platform, and
(c) by posting the notice elsewhere on the Platform in an area suitable to the notices.
It is your responsibility to periodically review the Platform for such notices.
2. Prohibited Uses
The following are considered Prohibited Uses of the Platform. Engaging in a Prohibited Use is a material breach of this Agreement for which BrightCX LTD may immediately suspend or termination your Platform Account in accordance with these Terms:
2.1 Use of the Platform in any way that violates any applicable law or regulation.
2.2 Use of the Platform to exploit, harm, or attempt to exploit or harm anyone in any way.
2.3 Use of the Platform to send, receive, upload, download, use, or re-use any material that does not comply with these Terms.
2.4 Use of the Platform to transmit, or procure the sending of, any unlawful advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
2.5 Impersonating or attempting to impersonate BrightCX LTD, a BrightCX LTD employee, another user or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).
2.6 Engaging in any other conduct that restricts or inhibits anyone's use or enjoyment of the Platform.
2.7 Engaging in any conduct that would may, as determined by BrightCX LTD, harm Platform users or BrightCX LTD, or expose either to liability.
2.8 Use of the Platform in any manner that could disable, overburden, damage, or impair the Platform or interfere with any other party's use of the Platform, including their ability to engage in real time activities through the Platform.
2.9 Use of any robot, spider or other automatic device, process or means to access the Platform for any purpose, including monitoring or copying any of the material on the Platform.
2.10 Use of any manual process to monitor or copy any of the material on the Platform or for any other unauthorised purpose without BrightCX LTD’s prior written consent.
2.11 Use of any device, software or routine that interferes with the proper working of the Platform.
2.12 Introducing any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
2.13 Attempting to gain unauthorised access to, interfere with, damage, or disrupt any parts of the Platform, the server on which the Platform is stored, any server, computer, or database connected to the Platform.
2.14 Attacking the Platform via a denial-of-service attack or a distributed denial-of-service attack.
2.15 Otherwise attempting to interfere with the proper working of the Platform.
3. Payments
3.1 Fees
Your use of the Platform is subject to the timely payment of all Fees. Fees may change from time to time.
All Fees are exclusive of Communication Surcharges. You will pay all Communications Surcharges associated with your use of the Platform. Communications Surcharges will be shown as a separate line item on an invoice.
All Fees and Communications Surcharges are nonrefundable. Fees will be billed to the credit card we have on file.
Fees for subscriptions will be billed in advance of Services.
You agree to provide us with accurate and complete billing information (name, address, credit card information, and phone number) and notify us of any changes within 10 days of the change.
3.2 Non-cancellable Fees
Some subscriptions for Services require a non-cancellable minimum subscription commitment which cannot be canceled until the commitment is fulfilled.
Fees for such non-cancellable minimum subscription commitments will continue to be automatically applied to your bill until the minimum commitment has been achieved.
This will be very clearly communicated before purchase.
3.3 Taxes
You are exclusively responsible for taxes and other governmental assessments (“Taxes”) associated with your use of the Platform, including all Taxes associated with transactions you conduct with your customers.
BrightCX LTD may collect Taxes from you as part of the Fees as legally required or as BrightCX LTD deems appropriate, and all BrightCX LTD determinations regarding what Taxes to collect are final.
BrightCX LTD may recalculate and collect additional Taxes from you if it determines at any point that they are due.
You will indemnify BrightCX LTD for all Claims related to Taxes that are associated with your activities on the Platform, including any Taxes related to your transactions with your customers as further described below.
Taxes are nonrefundable.
3.4 Overdue Amounts
If, for any reason, your credit/debit card company declines or otherwise refuses to pay the amount owed for the Services you have purchased, you agree that we may suspend or terminate your use of the Platform and/or delivery of Services and may require you to pay any overdue Fees and other amounts incurred (including any third-party chargeback fees or penalties) by other means acceptable to us.
In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including legal fees and expenses.
3.5 Payment Disputes
You will notify us in writing within fourteen (14) days of the date we bill you for any invoiced Fees or charges that you wish to dispute.
You must pay all invoiced Fees and charges while the dispute is pending or you waive the right to pursue the dispute.
Where you are disputing any Fees or charges, you must act reasonably and in good faith and cooperate diligently with us to resolve the dispute.
All BrightCX LTD determinations regarding your obligation to pay invoiced Fees and charges are final.
3.6 No Refunds or Credits
Except as described below, all Fees assessed by BrightCX LTD are non-refundable.
You are solely responsible for any excess Fees incurred by You as a result of an error or omission made by You or a third party.
BrightCX LTD does not provide Fee refunds or credits for such errors or omissions, or for partially used or unused Platform or Services subscriptions.
If you sign up for a subscription but do not access the Service or Platform, you are still responsible for all Fees during the term of
your subscription.
Except as may be required by law, BrightCX LTD reserves the right to issue or deny a refund or credit in its sole and absolute discretion, at any time, for any reason, and BrightCX LTD’s determination of if and when to issue or deny a refund or credit is final.
3.7 Cancellations
You are solely responsible for the cancellation of Services associated with your account, and you will be responsible for all Fees incurred until such cancellation occurs.
No refunds will be provided for your failure to properly cancel the Services associated with your account.
You may cancel your monthly subscription at any time by giving seven (7) days notice to cancel your account.
Existing or returning members, who have rejoined, may cancel their membership via the same methods as mentioned above, however, payment will not be eligible for a refund, you will continue to have access to the platform until your cancellation takes effect on the day or so before your next billing date.
For annual subscriptions, you may cancel your subscription at any time, meaning it will not renew after the initial 12 months.
We do not offer refunds on annual membership subscriptions.
If you have signed up to the monthly subscription and would like to switch to an annual subscription, we will be happy to help transfer this for you. Please allow at least 5 days prior to your monthly billing date for us to process the change from a monthly to annual membership in time.
Switching from an annual membership to monthly membership is not possible during your first 12 months, however, if at the end of your 12 month membership you would prefer to pay monthly instead, we can happily help you with this.
3.8 Your Responsibility For Financial Transactions
You are solely responsible for all financial transactions you and your customers engage in on the Platform or using the Services, including transactions conducted using billing tools enabled by the Services.
You are exclusively responsible for all chargebacks related to activities of you and your customers, regardless of the reason for the chargeback.
4. Intellectual Property
The Platform and Platform Content are the property of BrightCX LTD or its licensors and are protected by copyright, trademark and other intellectual property laws, except as indicated below.
Platform Content does not include User Contribution(s), as defined below.
BrightCX LTD grants you a personal, royalty-free, non-assignable, revocable, and non-exclusive license to access and use the Platform Content while using the Platform for the purpose of making the Platform available to You and Your customers.
Any other use, including the reproduction, modification, distribution, transmission, republication, framing, display or performance of Platform Content without prior permission of BrightCX LTD is strictly prohibited.
5. Disclaimers
THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. YOUR USE OF THE PLATFORM IS AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES. YOU AGREE THAT BRIGHTCX LTD HAS NO RESPONSIBILITY OR LIABILITY FOR THE DELETION OR FAILURE TO STORE ANY INFORMATION OR CONTENT MAINTAINED OR TRANSMITTED ON OR THROUGH THE PLATFORM.
WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (A) THE PLATFORM WILL MEET YOUR REQUIREMENTS, (B) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PLATFORM WILL BE EFFECTIVE, ACCURATE OR RELIABLE, OR (D) THE QUALITY OF THE PLATFORM WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS.
YOU ACKNOWLEDGE THAT THE INTERNET AND TELECOMMUNICATIONS PROVIDERS’ NETWORKS ARE INHERENTLY INSECURE. ACCORDINGLY, YOU AGREE THAT BRIGHTCX LTD IS NOT LIABLE FOR ANY CHANGES TO, INTERCEPTION OF, OR LOSS OF YOUR DATA WHILE IN TRANSIT VIA THE INTERNET OR A TELECOMMUNICATIONS PROVIDER’S NETWORK.
BRIGHTCX LTD MAKES NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED THROUGH A THIRD PARTY OR THIRD PARTY SERVICES, OR IN CONNECTION WITH THE PLATFORM, AND YOU UNDERSTAND AND AGREE THAT SUCH TRANSACTIONS ARE CONDUCTED ENTIRELY AT YOUR OWN RISK. ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY SERVICES OR CONTENT AVAILABLE ON OR THROUGH THE PLATFORM FROM A THIRD PARTY OR THROUGH THIRD PARTY SERVICES IS PROVIDED SOLELY BY SUCH THIRD PARTY.
WE RESERVE THE SOLE RIGHT TO EITHER MODIFY OR DISCONTINUE THE PLATFORM, INCLUDING ANY SERVICES OR FEATURES THEREIN, AT ANY TIME WITH OR WITHOUT NOTICE TO YOU. WE SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY SHOULD WE EXERCISE SUCH RIGHT. MODIFICATIONS MAY INCLUDE, BUT ARE NOT LIMITED TO, CHANGES IN THE PRICING STRUCTURE AND THE ADDITION OF FREE OR FEE-BASED SERVICES. ANY NEW FEATURES THAT AUGMENT OR ENHANCE THE THEN-CURRENT SERVICES ON THIS PLATFORM SHALL ALSO BE SUBJECT TO THESE TERMS OF SERVICE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION
6. Limitation of Liability, Indemnification, and Mitigation
Your exclusive remedy and our entire liability, if any, for any claims arising out of these Terms and your use of the Platform or the Services shall be limited to the amount you paid us for Services purchased on the Platform during the three (3) month period before the act giving rise to the liability.
IN NO EVENT SHALL BRIGHTCX LTD BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM MALICIOUS CODE, LOSS OF USE, DATA OR PROFIT LOSS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE PLATFORM OR THIRD PARTY SERVICES OR OF ANY WEBSITE REFERENCED OR LINKED TO FROM THE PLATFORM.
FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD PARTY SERVICES OR DISRUPTIONS THEREOF, OR THIRD PARTY PROMISES AND/OR STATEMENTS REGARDING OUR PLATFORM SERVICES OR CONTENT OR FOR TRANSACTIONS WITH THE THIRD PARTY THROUGH THE PLATFORM, INCLUDING WITHOUT LIMITATION THE PROCESSING OF ORDERS.
SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION.
You agree to defend, indemnify, and hold BrightCX LTD harmless against all demands, claims, actions, proceedings, damages, liabilities, losses, fees, costs or expenses (including without limitation reasonable attorneys’ fees and the costs of any investigation) directly or indirectly arising from or in any way connected with your use of the Platform (“Claims”), including, but not limited to:
(a) our use of or reliance on information or data supplied or to be supplied by you, your employees, agents, or customers;
(b) any breach of or default under these Terms by you, your employees, agents, or customers;
(c) the wrongful use or possession of any BrightCX LTD property by you, your employees, agents, or customers;
(d) any negligence, gross negligence or willful misconduct by you or your employees, agents, or customers;
(e) misrepresentations by you, your employees, agents, or customers;
(f) violation(s) of applicable law by you, your employees, agents, or customers;
(g) your actions and the actions of your employees, agents, or customers;
(h) the acts or omissions of you, your employees, agents, or customers in connection with providing notice and obtaining consents regarding the origination or content of the SMS or MMS messages, email or other communications using the Services;
(i) Taxes and other Fees; and/or (j) any disputes between (1) you and other users (2) you and your client(s) and/or (3) your customers.
If the Platform is found to violate any third-party intellectual property right, at our option we may:
(a) obtain the right for you to continue to use the Platform as contemplated by these Terms;
(b) modify or replace the Platform, in whole or in part, to seek to make the Platform non-infringing;
or (c) require you to immediately cease any use of the Platform.
7. Limitation on Time To File Claims
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM MUST BE COMMENCED WITHIN THREE (3) MONTHS AFTER THE EVENT GIVING RISE TO THE ACTION OR CLAIM OCCURRED, REGARDLESS OF WHEN YOU KNEW OR SHOULD HAVE KNOWN ABOUT IT; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
8. Waiver and Severability
You agree that a breach of these Terms will cause irreparable injury to BrightCX LTD for which monetary damages would not be an adequate remedy, and BrightCX LTD shall be entitled to seek equitable relief, in addition to any remedies it may have hereunder or at law, without having to post a bond or other security.
No waiver by BrightCX LTD of a term or condition set forth in these Terms shall be deemed a continuing waiver of such term or condition or a waiver of any other term or condition.
Any failure of BrightCX to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
9. Entire Agreement
Except as noted below, these Terms constitute the sole and entire agreement between you and BrightCX lTD with respect to the Platform and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Platform.
These Terms may not be altered, supplemented, or amended by the use of any other document(s) unless such document is signed by an authorised representative of BrightCX LTD.
BrightCX LTD may enter into a separate agreement with you. The terms of any separate agreement between you and BrightCX LTD will be considered a part of your entire agreement with BrightCX LTD. To the extent there is a conflict between these Terms and the terms of your separate agreement with BrightCX LTD, your separate agreement with BrightCX LTD will control.
10. Term and Termination
These Terms will remain in full force and effect so long as you maintain a Platform Account. The sections of these Terms that are intended to survive termination of your Platform Account will remain binding even after you are no longer a Platform user.
10.1 Grounds for Termination
You agree that BrightCX LTD, in its sole discretion, may suspend or terminate your access to the Platform (or any part thereof) for any reason, with or without notice, and without any liability to you or to any third party for any claims, damages, costs or losses resulting therefrom.
Any suspected fraudulent, abusive or illegal activity may be grounds for barring your access to this Platform, and reporting you to the proper authorities, if necessary. BrightCX LTD reserves the right to delete Platform Accounts that have remained inactive for at least one (1) year.
10.2 No Right to Services Upon Termination
Upon termination and regardless of the reason(s) motivating such termination, your right to use the Platform will immediately cease.
BrightCX LTD is not liable to you or any third party for any claims for damages arising out of any termination or suspension or any other actions taken by us with regards to your Platform access.
10.3 How to Terminate or Make Adjustments
If you, for any reason, would like to terminate your access to the Platform or make adjustments, BrightCX LTD requires written notice at least seven (7) days before your next billing date.
10.4 No Termination by Third Party Users
The Platform has limited access to subscriptions not directly purchased from BrightCX LTD.
Any user who has been given access to the Platform by any party other than BrightCX LTD must contact the party who originally provided access to the Platform for any inquiries related to termination.
10.5 Force Majeure
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of the Platform or any associated product or service through the Platform arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to: labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
11. Communication and Contract Information
All notices to a party shall be in writing and shall be made via email. Notices to BrightCX LTD must be sent to [email protected]
You agree to allow us to submit notices to you either through the email address you provided when registering, or to any address we have on record. Notices are effective on receipt.
BrightCX LTD may contact you regarding these Terms using any information you provide, or by any other means if you do not provide contact Information. If you no longer wish to receive communications from BrightCX LTD, you can click on the “unsubscribe link” provided in such communications or contact us at [email protected]
When we provision a Platform account for your use, you must designate a primary email address that will be used for receiving electronic communication related to these Terms. BrightCX LTD will never send you an email requesting confidential information such as account numbers, usernames, or passwords, and you should never respond to any email requesting such information. If you receive such an email purportedly from BrightCX LTD or Agently.ai, do not respond to the email and notify BrightCX LTD immediately by emailing us at [email protected]
For all other feedback, comments, requests for technical support, and other communications relating to the Platform or the Terms, please contact us by email at [email protected]
12. Support
Support is provided as part of the Membership plans in the form of:
A. Questions/answers posted in the Membership Community
B. Questions/answers asked during a Weekly Tech Group Zoom Call
C. Questions/answers asked during a Monthly Mentoring Zoom Call
D. Activities carried out for you as part of DFY Build Time
Please check the detail of your membership plan to she which of the above you are entitled to based on your subscribed plan.
Email, SMS, DM, Whatsapp support is a discretionary service provision - for absolute clarity, official support is only available using one or more of the above channels, depending which is available within the membership plan you have subscribed to (and assuming you have unallocated/unused time remaining, if using DFY Build Time)
If you're membership is terminated, cancelled or payment overdue, we are under no obligation to provide any form of support, until such time that you are within an active membership status with no overdue payments.
If your subscription plan does not include support, or if your have used your monthly support allowance then you are still able to purchase additional DFU Build Time or Mentoring Time as a one-off payment separate to your monthly subscription.
If you have any questions relating specifically to the above detail, please contact us by email at [email protected]
13. Definitions
13.1 “Communication Surcharges” means any applicable communications service or telecommunication provider (e.g., carrier) fees or surcharges related to your use of the Platform.
13.2 “Fees” means any fees associated with the Platform, including but not limited to the monthly subscription services fee and any fees associated with add-on Services that you may purchase.
13.3 “Information” means data about You and Your customers that is collected on the Platform, including but not limited to information required to create a Platform Account and use the Platform for the intended purpose.
13.4 “Login Credentials” means the username and password used to access your Platform Account.
13.5 “Platform” means any Services, Training, content, functionality, communication channels, and software or other services or features offered to customers on or through BrightCX LTD’s websites or mobile applications.
13.6 “Platform Account” means the account you created in order to access and use the Platform.
13.7 “Platform Content” means content, data, features, and functionality, including but not limited to text, graphics, videos, logos, button icons, databases, music, sounds, images, or other material that can be viewed on the Platform.
13.8 “Prohibited Conduct” means the behaviours described in Section 2.
13.9 “Services” means the variety of product integrations and services that BrightCX LTD makes available on the Platform. Services may include Third Party Services.
13.10 “Third Party Content” means content, promotions or offers provided by third parties or links to external third-party websites that may be accessible on the Platform.
13.11 “Third Party Services” means any Services or other services owned and provided by a third party vendor that BrightCX LTD makes available to You as a Service on or through the Platform.
13.12 “Training” means any training, information or suggested usages conveyed by BrightCX LTD about the Platform or Membership Services.
13.13 “User Contributions” means content or materials that you post, submit, upload, publish, display, or transmit on or through the Platform or to BrightCX LTD directly.
13.14 “You” or “you” or any derivatives thereof means the individual who accepted the Terms or the business entity that the individual represents. “You” also includes any and all agents, employees, or third parties that are authorised to act on your behalf.
END OF TERMS OF SERVICE
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© 2025 Agently.ai - BrightCX LTD
We are committed to protecting your personal information. We will always seek your explicit consent before collecting or using your data, ensuring you have the opportunity to opt in to communications from us and our sister sites. By opting in, you agree to receive SMS notifications and marketing content from us. You can also opt out at any time if you choose to stop receiving these communications.